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Abandoned and covered in trash, an impala winds through the Wynand du Toit safari camp in South Africa’s Pilanesberg National Park.
Restrictions on coronaviruses have left yours at the mercy of nature and its survival in the hands of an insurer that has rejected your claim.
Facing billions of dollars in losses, insurers around the world have refused to comply with COVID-19’s claims about outage policies, causing regulator tensions, causing reputational damage and a wave of outraged customer demands.
The provisional refund Du Toit obtained from his insurer accounted for only 11% of his claim for more than $170,000 and was spent, among other things, on notable wages and debts, within hours.
‘Make no mistake, because I’m grateful for the pandemic, I’m a little relieved of the stress, as well as some of the other guys I owed cash to, but I’m in a position where if I had that payment or policy paid in March, I’ve had this challenge where I am now.”
Insurers say their policies were not designed to prevent the pandemic from having an unprecedented effect and that full compliance with claims can destabilize the industry.
The Du Toit Corporation and its 19 members put on a lifeline when South Africa opened provincial borders for all trips on Tuesday.
But with many debts to pay off and a continuous ban on foreign travel, it will be difficult to keep a full payment afloat.
Cause anxiety for camp host Thomas Mthisi.
“If I ever lose this job, I probably couldn’t do a lot of things, as I probably couldn’t afford my finances, like school finances and then home care as well.”
Du Toit’s insurer, Santam, declined to comment.
– Abandoned and covered in trash, an impala flies through the Wynand du Toit safari camp in South Africa’s Pilanesberg National Park. Restrictions on coronaviruses have left their business at the mercy of nature and survival in the hands of an insurer that has rejected your claim. Facing billions of dollars in losses, insurers around the world have to comply with COVID-19’s claims about business disruption policies, creating regulators’ strain, generating reputational damage, and a wave of outraged customer demands. The interim repayment Du Toit earned from his insurer accounted for only 11% of his claim for more than $170,000 and was spent, among other things, on notable wages and debts within hours.
WYNAND OF THE TOIT: Make no mistake, because I’m grateful for the cash, because I’m a little relieved of the tension, as well as some of the other guys I owed money to. But I’m in the position that if I had been paid this payment or policy in March, I would have had this challenge where I am now.
– Insurers say their policies were not designed to prevent the pandemic from having an unprecedented effect. And completely honoring claims can destabilize the industry. Du Toit’s company and its 19 staff members were threatened when South Africa opened provincial borders for all trips on Tuesday. But with many debts to pay off and a continuous ban on foreign travel, it will be difficult to stay afloat without a full payment, which worries staff as camp host Thomas Mthisi.
THOMAS MTHISI: If I ever lose this job, I probably couldn’t do a lot of things. For example, you might not be able to pay for the school’s finances and then also help at home.
– Du Toit’s insurer, Santam, declined to comment.