Doha, Qatar: Jumbo Electronics, a leading distributor and service provider of electronics and home appliances to customers in Qatar, is pleased to announce the successful launch of its mobile app, designed to reshape checkout operations and streamline service delivery. This state-of-the-art app, available on Android and iOS platforms, integrates seamlessly with SAP, allowing service technicians to receive, execute, and update service task data right out of the box. This significant advancement marks a pivotal moment to achieve greater speed, efficiency, and reduced operations. complexities and ensure the accuracy of knowledge in real-time.
The mobile app went through a rigorous pilot for the AMC (Annual Maintenance Contract) and followed its large-scale implementation for all service tasks.
The main features of this app come with “over-the-air updates”. Technicians can now update service task data directly in SAP and with consumers in real-time.
It also includes “Parts Estimates and Availability. ” Technicians can prepare estimates and check portion availability on-site.
Another addition is the “Parts Advisor”. A useful feature suggests used spare portions for products, along with inventory availability and pricing information.
“Barcode Scanner” is a feature of the app. To improve knowledge accuracy, the app includes a barcode scanner to capture product serial numbers.
The “Upload Product-Related Images” feature is another must-have feature included. Technicians can upload product-related images to the app, which can be viewed in the app and in SAP.
The app also includes “IMEI Lock”. The app is locked to a single device according to the technician, ensuring protection and accountability. The mobile app offers a variety of very broad benefits that have especially improved our service in the conditions. The implementation of real-time updates has eliminated the need for data entry. on the back-end to update service task knowledge the next day, making sure the data is up-to-date.
In addition, our ability to successfully close wholesale service charts under annual maintenance contracts directly from the till has particularly sped up the entire process. This speed is further enhanced by the inclusion of time tracking features, which allow accurate calculations of time spent on task.
“We are committed to innovating frequently and offering the best point of service to our visitors. The mobile app represents an important step forward in this journey, ensuring faster service delivery, greater accuracy of insights, and increased visitor satisfaction,” said CV Rappai. Director and CEO of Jumbo Electronics.
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