“o. itemList. length” “this. config. text. ariaShown”
“This. config. text. ariaFermé”
Contactless Grab Delivery
Shared travel around the world has been greatly affected by the COVID-19 pandemic and Grab was no exception. April, after the implementation of the movement restriction orders.
But the corporate had the merit of operating several logistics on demand. During Disrupt, Russell Cohen, General Manager of Operations at Grab Group, explained how the corporate had adapted his generation to an unprecedented crisis (the video is incorporated below).
“We sit like a leadership organization at the beginning of the crisis and we may see, especially in Southeast Asia, that the scale of the challenge is so immense,” Cohen said.
Grab’s driving force application already allowed them to transfer between on-demand delivery requests and on-demand delivery requests. As a result of COVID-19, more than 149,000 power forces began delivering on demand for the first time, with Singapore, Malaysia. Thailand recording the maximum conversions. This number included tens of thousands of new driving forces that joined the platform to compensate for the loss of profits from the pandemic.
The challenge was to expand its delivery to meet the dramatic increase in consumer demand, as well as traders who needed a new way to succeed in customers. In March and April, Cohen said just under 80,000 small businesses had joined his platform. Many had never sold online before, so Grab accelerated the launch of a self-service feature, which made it less difficult to integrate merchants.
“This is a large sector of Southeast Asian economics that was digitized in a matter of weeks,” Cohen said.
Many new traders in the past only accepted cash payments. Grab had to set them up for virtual payments, a simplified procedure because the company’s monetary unit, Grab Financial, already offers as Grab Pay for moneyless payments, cell wallets and remittances.
Grab also released a new toolkit called Grab Merchant, which has allowed merchants to create businesses by submitting licenses and certifications, and includes features such as knowledge analysis.
Part of Grab’s COVID-19 strategy was to work with local municipalities and governments in other countries to make deliveries more efficient. For example, he worked with the Singapore government to expand a pilot program, called GrabExpress Car, presented in September, which allowed more Grab to ship cars for use for food and grocery delivery. Previously, many of these deliveries were only made via motorcycles.
The scenario in grab markets (Singapore, Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Thailand and Vietnam) continues to evolve: some markets have lifted blockade orders, while others continue to face further outbreaks.
Cohen said car sharing is recovering in many of Grab’s markets, but the company is preparing for a dubious long term by modeling other scenarios, taking into account prospective renewals and lasting adjustments to customer and merchant behavior.
“Unpredictability is something we think about a lot,” Cohen said. Their models come with those where deliveries represent a much larger component of their business, because even in countries where movement restrictions have been removed, consumers still prefer to shop online.
COVID-19 has also accelerated the adoption of virtual invoices in several of Grab’s markets. For example, Grab presented his GrabPay card in the Philippines 3 months ago, as more and more people start generating contactless invoices in reaction to COVID-19 issues. .
As for on-demand deliveries, the company is expanding GrabExpress, its same-day courier service, and is adapting the generation originally created for car sharing to help drivers plan pickups and deliveries more efficiently. Consumers remain aware of the economic influence of the pandemic.
“The buying behavior has changed, so for us, when we think of the source side, on the drivers side, we have to make sure our fleet is flexible,” he says.
https://techcrunch. com/wp-content/themes/techcrunch-2017/features/shortcodes/vidible-callback-js. php?id=0