“Coveo has been a leader in business search for more than 20 years and has used AI extensively for more than a decade to individualize visitor and worker reporting and drive impressive business results,” said Laurent Simoneau, President, CTO and Co-Founder of Coveo. “We are expanding our GenAI offering by providing generated responses to agent and application reports. This enhancement makes our platform more intuitive so that business users can leverage our AI to seamlessly deliver individualized, reliable, and connected reports on each and every interaction. across multiple channels.
Generative AI Innovation Revolutionizes CX and EX
The CoveoTM platform has a physically powerful set of AI and GenAI models that deliver AI relevance across each and every experience point across websites, e-commerce, services, and the workplace. Last year, Coveo introduced Relevance Generative Answering for self-service and exchange use cases and is already delivering significant effects for early adopters. Now, adding to the breadth of Coveo’s GenAI offering, Relevance Generative Answering supports the delights of agent and in-app search with additional enhancements.
Relevance Generative Answering for in-app search allows businesses to access their SaaS programs by making features and functions more available and understandable, driving adoption through Relevance Generative Answering. SaaS corporations can seamlessly upload generative responses to their programs by leveraging Coveo (IPX) product expertise. IPX provides users with faster access to reliable data where they work.
New features for Relevance Generative Answering In addition to making Relevance Generative Answering a multipurpose, multi-user interface solution that can be used during the visitor’s journey, Coveo continues to decorate the product’s features. Early access inventions include:
Empower stores to identify products, AI-powered marketing, and modern frameworks.
Retailers who have interactive shoppers with a dedicated online store and specialized wisdom can take advantage of Coveo’s latest innovations. Retailers can streamline commerce by simplifying product catalog management, minimizing manual interventions, and introducing AI-powered teams for merchants to balance search relevance with strategic business. objectives, adding the promotion of high-margin products. Innovations include:
As companies embrace AI and GenAI, one challenge becomes clear: the need for quality insights and insights to drive models. Coveo updates include enhancements to popular enterprise programs with Coveo’s out-of-the-box connectors. These support sales teams clarify new event tracking protocols help automate and simplify data tracking, general AI search, and generative reaction system.
Want to dig deeper and enjoy the merit of AI with Coveo’s latest innovations?Join the What’s New in Coveo consultation that’s right for you. Find out how those features can bring price to your business:
About CoveoCoveo powers virtual reporting from the world’s most cutting-edge brands, serving millions of people and billions of interactions across each and every virtual experience. After a decade of enriching our market-leading AI platform with forward-thinking global companies, we know what it takes to gain reliable merit in AI expertise.
We firmly believe that the future is a matter of business to person, that experience is today the first line of competitiveness, something decisive for each and every one of the companies.
Our unique composable SaaS and AI search generative experience platform and our physically powerful suite of AI and GenAI models are designed for the overall CX-to-EX experience across websites, e-commerce, services, and the workplace. And we connect delights in each and every interaction to delight customers, increase headcount, and drive incredible business results. Our platform is ISO 27001 certified, HIPAA, SOC2 Type 2 compliant, and 99. 999% SLA resistant. Salesforce Summit ISV Partner, an SAP-approved® application and Adobe Gold Partner.
Coveo is a trademark of Coveo Solutions, Inc. Stay up-to-date with the latest Coveo news and content by subscribing to the Coveo Blog and following Coveo on LinkedIn, Twitter, and YouTube.
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Media Contact: Kiyomi Harrington, kharrington@coveo. com
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