Digitization and using biometrics to accelerate is key,” said Nick Careen, Senior Vice President, Operations, Safety and Security, IATA.
(Bahrain) — The International Air Transport Association (IATA) has announced the effects of its 2022 Global Passenger Survey (GPS), and it seems that users’ most sensible considerations about the post-COVID era are focused on simplification and convenience.
“Traveling during COVID-19 was complex, time-consuming due to government-imposed travel requirements. After the pandemic, passengers should step forward to make their journey easier. Digitization and using biometrics to speed up travel is key. “said Nick Careen, senior vice president of operations, safety and security at IATA.
Planning and booking
Passengers seek convenience when making their plans and choosing their starting position. Their preference is to fly from an airport close to home, have all the functions and booking facilities available in a single position, pay with the payment method they prefer. and seamlessly offset their carbon emissions.
“Today’s users expect the same online fun they get from giant stores like Amazon. Airline retail is driving the reaction to those needs. It allows airlines to provide their entire offer to users. And it puts the passenger in control of their fun. with the ability to decide on the features they need with convenient payment features,” said Muhammad Albakri, senior vice president of distribution and financial settlement services at IATA.
Travel Facilitation
Most travelers are willing to percentage of their immigration data for more convenient processing.
“Travelers have told us that the barriers will remain. Countries with complex visa procedures lose the economic benefits that those ers provide. Where countries have been spared visa requirements, tourism and economies have flourished. And for countries that require certain categories of ers to download visas, leveraging users’ willingness to use online processes and percentage data ahead of time would be a win-win solution,” Careen said.
Airport processes
Passengers can take advantage of the redesigned generation and processes for the convenience of their airport experience and manage their baggage.
“Passengers obviously see generation as a necessity to improve the convenience of airport processes. They want to get to the airport in flying condition, get through the airport at either end of their adventure faster thanks to biometrics and know where. “Your luggage is there at all times. Generation exists for this ideal experience. But we want cooperation along the price chain and with governments to make this happen. stay safe,” Careen said.
The industry is in a position to force airport processes with biometrics through IATA’s One ID initiative. COVID-19 has helped governments perceive the possibility of passengers sharing their travel data with them directly and before travel and the strength of biometric processes for safety and facilitation. processes and make more efficient use of scarce resources. The proliferation of electronic gates at airports demonstrates the power gains that can be achieved. trip.
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About GPS
GPS effects are based on more than 10,000 responses from 222 countries. The survey provides information on what passengers would like to get out of their air experience. Visit www. iata. org/gps to access the full analysis.
For information, please contact: Corporate Communication Email: corpcomms@iata. org
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