A British tourist flew to Poland because her house was closed, and she had been for two years.
Patricia Jubb, 56, booked a vacation package with Expedia in May of this year. Patricia flew alone to Warsaw’s Chopin Airport on the thirteenth of July and took a taxi to the hotel, but when she arrived, it was not open.
He had planned a late arrival and said he might not succeed at Anton Apartments Piekna, the hotel where he was staying, to tell them. When he arrived, a security guard at the front told him that the hotel had been closed for two. years and that the construction now a workspace.
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Patricia desperate to go on holiday and attend a music concert for which she had tickets since 2020, which had been cancelled twice due to Covid. She said: “Before I left, I tried to touch them on Facebook and on their online page saying that I was becoming late.
“But for my life, I couldn’t succeed in anyone and no one answered me. I didn’t hear anything, but I passed anyway because I thought if there was a problem, Expedia would have contacted Array.
“Although when I arrived, it immediately became apparent that something was wrong. I asked the security guard who was in charge of the address he had for the hotel and he told me that the construction is now a workspace.
“He told me that the hotel had been closed for two years and that I was not the first guest to show up after it closed. I spoke at the front desk and was told that the most productive thing I could do was go to the police station. and ask them to find me accommodation. Suddenly I found out that I had no home in Poland and had no idea where I was, which was scary.
Patricia went to sit on a park bench in front of the workplace and called Expedia, but says they refused to place her in another position to live without first verifying her story. the closure of the hotel, and that it would take 24 hours to do so.
Meanwhile, he says he told her to “get by” even though it was already nine o’clock at night. and at the height of the holiday season. Warsaw hotels were also full of visitors attending the concert, which made it even more difficult to find a room.
Fortunately, Patricia had her credit cards and was able to find last minute accommodation in Booking. com to stay for the rest of her vacation. He paid £401 for 4 nights, an additional charge that now claims Expedia refuses to refund.
Patricia, who works as a catering assistant, said, “Expedia’s attitude towards the stage was that they didn’t care. They said it would take them 24 hours to “confirm my story” and until they could do it, I was essentially in mine.
“The fact that they were satisfied with leaving a woman on the streets of Warsaw late at night with nowhere to stay is incredible. Fortunately, I am a confident traveler and a resourceful person, but I think if I were a mother with two young children.
“I spent 4 nights in this emergency accommodation, which is smart; however, since I returned, Expedia refuses to cover the costs. I need other people to know that this is how Expedia thinks it’s general to treat its customers. “
An Expedia spokesperson said, “The visitor touched us to inform us about the expired check-in, but agents were unable to touch the property. The traveler booked the new room and sent us an email with the details he had booked. emergency accommodation for £401.
“Subsequently, following Expedia’s investigation, the visitor returned the full amount of the original booking. And he presented 2,500 compensatory points, but the visitor refused to accept. We will initiate the refund of the difference in amount between the new booking made through the traveller and the original booking of GBP 180. 80. “
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