With five divisions – Operational Tour, Aviation, Hotel Management, Incoming and Travel Agencies – Alpitour Group supplies vacation facilities to millions of international ers and works with thousands of agencies. Your project is to meet the developing expectations of lers looking to make the most of your trip, while responding to complex demanding industry situations such as reflux and flow of seasons and the existing pandemic.
As a solution component, Alpitour Group is running with IBM Services to use IBM Watson Natural Language Processing (NLP) responses to help expand programs to design and deliver more personalized and easy booking experiences. Natural Language Understanding in IBM Cloud, the solution aims to extract the object and text from the email to help recognize the type of request, capture key data, and classify its contents.