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“An unthinkable pandemic has shaken the world this year and affected businesses, workers and visitors in the inner most inland way. To get even stronger, we want to bring our heads together, look forward to a larger long term, and reconsider how we provide visitors with the recent trends that have reshaped business and how other people work,” Hunting said.

At the annual conference, Hunting presented “Rething Customer Contact After COVID-19: Five Keys to Winning with Your Company and Its Employees. “The main consultation discussed key trends for companies to offer visitors a pleasure beyond the pandemic. After presenting the keys for companies to win, Bright Pattern shared examples of corporations already implementing those keys today: